Refund & Exchange Policy
Return and Exchange Policy
Thank you for shopping at North 24th Home. We appreciate your business and want to ensure your satisfaction. Please review our return and exchange policy below:
All Sales Are Final
At North 24th Home, all sales are final. We do not offer refunds or exchanges for any products purchased from our website.
Order Processing Time
Please allow up to 5 business days for us to process your order. We strive to fulfill your order as quickly as possible, but during peak periods, it may take longer to process. We appreciate your patience and understanding.
Damaged Products
In the event that your order arrives damaged, we apologize for the inconvenience. Please email us at info@north24home.com within 72 hours of receiving your package with the following details:
Your order number
Description of the damage
Clear photographs showing the damage
Our customer support team will review your email and provide further instructions on how to proceed. Please note that failure to contact us within 72 hours of receiving the damaged products may result in the inability to process a claim.
Contact Us
If you have any further questions or need assistance, please feel free to reach out to our customer support team at info@north24home.com. We are here to help!
Please note that by placing an order with North 24th Home, you are agreeing to the terms and conditions of our return and exchange policy.
Thank you for choosing North 24th Home. We appreciate your understanding and support.
Shipping
Shipping Policy
Thank you for choosing North 24th Home! We are pleased to offer shipping services to all 50 states in the US. Please take a moment to review our shipping policy:
Shipping Method and Rate
We provide flat-rate shipping via UPS for a charge of $8 per order. This cost will be added to your total order during the checkout process. Free shipping is offered on all orders over $75.
Order Processing
Once you place an order with North 24th Home, we aim to process it within 5 business days. However, please note that during periods of high order volume, it may take longer to process your order. We appreciate your patience and assure you that our team is working diligently to fulfill your order as quickly as possible.
Shipping Timeframe
After order processing, the estimated shipping time is between 2 to 5 business days. Please note that this timeframe is an estimate and actual delivery times may vary depending on your location and any unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can use this information to track the progress of your shipment on the UPS website.
Shipping Restrictions
Currently, North 24th Home only ships within the United States. We are unable to ship orders internationally at this time. We apologize for any inconvenience this may cause.
Contact Information
If you have any questions or concerns regarding your order or our shipping policy, please feel free to contact our customer support team at info@north24home.com. We will be happy to assist you!
Thank you for choosing North 24th Home for your purchase. We appreciate your support and hope you enjoy your products!